Overview of the topic:

Every teacher/trainer encounters difficult behaviours and situations in their career. The behaviour of a few can have an enormous impact on the whole and as a result can critically injure the success of your programs. These challenges have only amplified with the shift towards more online learning options. But wouldn’t it be great to have some sort of trainer’s first aid kit of items to get your sessions out of intensive care!

This session will discuss 11 proven strategies aimed at minimising difficult behaviours when presenting online and will model winning techniques that will help the virtual trainer to create a positive and exciting program for their learners.

Key Outcomes:

• Identify common “difficult” learner behaviours experienced in virtual training
• Outline four (4) key categories of strategies used to overcome these behaviours
• Develop an awareness of how to minimise the influence of difficult behaviours on the learning of a virtual group
• Identify eleven (11) specific ways to reduce the impact of difficult behaviours in a virtual training setting.